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Where will I find the nameplate?
1. You will find the nameplate with model name and ID number on the rear of the machine or on the inside of the filter lid.
The appliance has no power or the programme will not start.
1. Check that the fuse is working in the plug.
2. Switch on a programme.
3. Check that the “Start/Pause” button is not pushed in.
4. Check that the washer door is properly closed.
The appliance does not react to settings or it gives off a sound.
1. The selected combination of additional functions is technically not possible.
2. Check if the child safety switch is switched on.
3. Check if the timer switch is switched on.
4. If the problem remains: Unplug from the mains, wait a few seconds and then plug in again.
The display “Wasserhahn” (tap) and “Pause” are blinking or there is either no flow or a very slow flow of water
1. Check if the water tap is completely opened.
2. The supply hose should not be buckled.
3. Check if the water supply sieve needs cleaning.
4. The water pressure is too low.
“ER02“ is displayed
1. Check to see if the drain pump is blocked or if the drain hose is buckled.
The detergent or conditioning rinse is not properly rinsed off.
1. Check if the detergent drawer needs cleaning.
2. Check to see if the siphon in the detergent compartment III is blocked.
Water leaks from the appliance.
1. Check that the supply hose is fixed securely.
2. Check that the filter lid is properly closed.
The water is not pumped out at all or pumped out very slowly.
1. Check if the “Spülstopp” (Rinse hold) button is pushed in.
2. Check if the is drain hose is buckled.
3. If the drain pump is blocked, clean the filter.
The appliance does not spin correctly or not at all.
1. Check if the “Spülstopp” (Rinse hold) button is pushed in.
2. Check the spin speed and if necessary increase.
3. Check if the spin programme has not been deselected.
4. The balance control system has been activated.
The appliance vibrates strongly when spinning.
1. Check that the transport securer has been correctly removed. The appliance must be placed on a level surface and the counter nuts on the feet, must be screwed tightly.
2. Check if the drain hose is not buckled, to ensure that the water can flow out.
The washing machine door will not open.
1. Wait until the programme is completely finished. When “Tür” (door) displays, the door can then be opened.
A white residue is left on the washing.
1. When too much detergent is used, a white residue will appear on the washing that can be removed by giving a second rinse. |